Customer Support

Job Title: Client Support Specialist
Location: Remote
Employment Type: Full-Time

About the Company
Emmington is an international portfolio of companies operating across the UK, USA, Australia, New Zealand, and Dubai. We partner with businesses that are focused on improving customer acquisition and driving sustainable growth. Our portfolio includes both B2B and B2C businesses.

Across the Emmington portfolio, we own, invest in, and consult for a range of businesses. While our level of involvement may vary, all companies we work with meet the same core criteria: they are growth-focused, performance-driven, and committed to scaling effectively.

Candidates will be placed within one of the Emmington portfolio companies*

Job Summary:
We’re looking for a proactive and client-focused Client Support Specialist to join our team. In this role, you'll be the first line of communication with our clients—resolving issues, answering questions, and ensuring they get the most value from our product or service. You’ll play a critical role in creating a positive experience and long-term relationship with our customers.

Key Responsibilities:

• Respond promptly and professionally to client inquiries via email, chat, and phone.

• Troubleshoot issues, guide clients through solutions, and escalate technical problems when needed.

• Provide onboarding support and help clients get up and running with our platform/service.

• Maintain detailed records of client interactions, feedback, and resolutions in CRM or support systems.

• Collaborate with internal teams (product, sales, technical) to ensure client needs are addressed efficiently.

• Identify patterns in support issues and suggest improvements to processes, documentation, or features.

• Deliver outstanding customer service that aligns with our values and contributes to client retention and satisfaction.

Requirements:

• 1–3 years of experience in a customer support, client success, or helpdesk role.

• Excellent communication and interpersonal skills—clear, empathetic, and solution-oriented.

• Ability to stay calm under pressure and manage multiple tasks at once.

• Strong problem-solving skills and attention to detail.

• Comfortable learning and navigating CRM, helpdesk, or chat tools (e.g., Zendesk, Intercom, HubSpot).

• Self-motivated and reliable with a strong sense of ownership over client interactions.

What We Offer

• 100% remote role – work from anywhere

• Competitive base pay

• Access to creative, funnel, and strategic support (you’re not flying solo)

• Fast-moving, results-driven culture that values autonomy and outcomes

• Opportunities to grow into leadership or strategic roles as we scale

• A no-politics, high-accountability team that learns fast and executes faster